Vacancy

Senior Field Service Engineer – Essex – 30 – 32K

Location Essex
Type Permanent
Salary 30,000 - 32,000
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Senior Field Service Engineer – Essex – 30 – 32K

 

Company

The Senior Field Service Engineer will be expected to provide second and first line support to a varied customer base. Day to day tasks will involve responding to fault calls within SLA parameters, fault finding and hardware replacement with their support Team’s assistance. Conduct and plan visual and RF surveys of new and existing sites. Carry out a variety of different types of installations including tower climbing/rigging, water towers, high-rise buildings and roof top installations.

He/she will also provide support in technical competence, observing their Safety, Health, Environmental and Quality standards.

 

Main Responsibilities

  • To provide second line support for our client to their current customer base.
  • To support the company by carrying out installation and commissioning duties in both a project and maintenance environment.
  • Respond to all faults in a timely manner, ensuring as far as reasonably possible that all SLA’s are met.
  • Provide OOH (out of hours) on-call cover as required by agreed on-call rota.
  • Provide the team with regular up-to-date information on progress of fault, survey or installation.
  • Provide Line Manager and relevant Project Managers with feedback regarding on-site issues.
  • Complete all paperwork and documentation correctly as set out by the client

Other Key Responsibilities

  • Establish and maintain excellent working relationships within the business
  • Represent them in a professional manner at all times, both externally and internally.
  • Comply with company and local standards, procedures and protocols.
  • Comply and work with the company with regard to Health and Safety.
  • Complete other ad hoc duties as required.
  • Updating and producing new processes and policies as required

Competency/Skills/Knowledge/Qualifications:

  • Good oral and written communicator.
  • Good training skills.
  • Ability to work as part of a team.
  • Ability to work on own initiative and deliver key objectives.
  • Able to work under pressure.
  • Ability to positively influence others.
  • Previous experience in telecommunications or related field experience.
  • A sound knowledge of microwave and I.T. equipment and systems is essential.
  • PC literate.
  • Willingness and ability to pick up new systems quickly.
  • Excellent standard of written and spoken English.
  • Excellent telephone manner.
  • Self-motivated and able to work to own initiative.
  • Ability to effectively manage own time and workload.
  • Flexible approach to the role, with the ability to adapt and react to business needs.

 

If you are interested in this role, then please apply online or contact us on 0333 358 3241