Vacancy

Client Support Executive- 18-20K – West Midlands – Award Winning Business

Location West Midlands
Type Permanent
Salary 18 - 20K
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Client Support Executive- 18-20K – West Midlands – Award Winning Business

 

Are you a self-motivated Customer / Client Support Executive who has a strong willingness to learn and achieve new experience? Interested in working with a renowned and award-winning business? Have you got experience in service levels?

 

Ivy Blu are looking for a passionate and confident Client Support Executive in the West Midlands to be a part of the renowned Corporate business, with a firm where progression is a direct result of delivery.

The Client Support Executive role focuses on providing effective and efficient high user experience to the company’s clients which is considered to be the most important service in our day-to-day operations. The primary role of the Client Support Executive is to ensure that the clients are successful in their day to day business, by offering them the most effective, appropriate advice and guidance and resolving issues they may face in the services and products provided.

 

Roles & Responsibilities

 

  • Ensure that each client receives impeccable and outstanding levels of service.
  • Provide guidance and advice to the clients about the products and business
  • Stay up to date with new knowledge and developments about the products and ensure the support to the clients is effective and efficient
  • Managing incoming contact from the Customer via our support channels and deliver a very high user experience
  • Report Logging of Incidents / Requests in the support ticketing system accurately, supports Service Level reporting and performance
  • Manage workload and resolution of queries and categorisation of Incidents with respect to their severity and urgency, in a manner that supports the customer
  • Management of 1st Line queue and personal queue of outstanding incidents and requests in priority order
  • Client Support Executives will ensure that all required information is captured from the client and passed on to the relevant resolving team
  • Ensure that resolution of a standard request type is expedited, by passing to the appropriate team with required knowledge or support structure to resolve quickly
  • Resolution at First Contact Fix of Incidents to limit the impact to customers and renders them a positive experience

 

 

Required Skills & Experience

 

  • More than 1-year experience in Customer services
  • Experience working in a service delivery environment which has service levels
  • Must have excellent Telephony skills, mainly inbound calls
  • Excellent Communication skills both written and verbal
  • Demonstrable service levels both team and personal KPIs
  • Ability to work independently and also to contribute as part of a team Willingness and aptitude to be flexible
  • 70%+ in Numeracy and Literacy Test
  • GCSE English and Maths – Grade C or above
  • Problem Solving and Decision Making
  • Teamwork and Organisation skills
  • Continuous Service Improvement

 

Desired Skills & Knowledge

 

  • ITIL Foundation V3
  • Leadership
  • Goal orientation
  • Knowledge of the Estate Agency, Lettings business or Property Industry

 

If you are a Client / Customer Support Executive and have the vision and motivation to succeed, this is a great time to join a friendly, forward thinking and fast-growing business. If you can really put your own stamp on the role and develop it to its full potential then apply with your updated CV ASAP to avoid any disappointments.