Vacancy

Client Manager – Cambridgeshire – Up to 25K – OTE 35K – Leading Software Tech Company – Graduate

Client Manager – Cambridgeshire – Up to 25K – OTE 35K

Position Summary

 

Position	Client Manager
Location	Cambridgeshir
Department	Sales
Team	Client Management
Reports To	Senior Client Manager
Work Hours	Standard Business

 

Purpose of Role

The main purpose of the Client Manager is to maximise sales opportunities and retain existing business through great relationships. The role will work as part of the sales/client team, acting as a point of contact for their UK clients. The role holder will work to support the Senior Client Manager to plan and manage key account activity in order to maximise revenue and profit opportunities, whilst aiming to achieve the highest levels of client satisfaction.

As well as managing their own accounts, the Client Manager will provide sales support to the Business Development Executives by generating and qualifying business leads to help achieve their UK’s overall sales and client related objectives.

Areas of Responsibility

 

Responsibility	Description	Measure
Client Management (Retention and Sales Generation) 70%	Drive new sales from existing clients. Manage and build key relationships whilst developing an understanding of their business goals and objectives   Retain and grow AMV (annual maintenance value)   Regular contact via both telephone and email based on account classification   Confirmation of annual renewals   Follow up of support escalations   Manage client queries   Seek client references and referrals	New maintenance revenue from existing clients   Retention of accounts by value and number   Client satisfaction score   Direct client feedback   Internal stakeholder feedback
Support to Senior Client Manager 10%	Answering inbound calls   Assist with compiling quotes and accompanying documentation such as proposals & supply agreements   Scheduling training days once supply agreements are signed by clients and sending confirmations   Follow-up calls to clients after training days   CRM upkeep i.e. visit report updates   Work with Client Management team on client communications	New maintenance revenue from existing clients   CRM accuracy   Direct client feedback   Internal stakeholder feedback

Lead Generation 20%

Generate new leads for field sales team Qualify leads Liaise with Business Development Executives

Internal stakeholder feedback Number of leads generated and qualified Number of leads passed to BDEs Number of leads resulting in sales

 

Valuable Experience 

• Experience working in a client facing role
• Experience in a sales environment, ideally B2B
• Client calling (prospects and existing)
• Working towards deadlines
• Working within a Team to achieve joint goals
• Experience of liaising with internal stakeholders and departments
• Examples of providing excellent customer service
• Experience with numerous forms of communication including telephone and email

Key Attributes

• Strong written and spoken communication skills, including the ability to present effectively
• Graduate background desirable
• Ability to build and maintain relationships with clients and team members
• Self-motivated with a high level of energy
• Thrives on challenge whilst maintaining a positive outlook
• Experience at working both independently and in a team-oriented, collaborative environment is essential
• Proven ability to collaborate and communicate clearly in a client setting
• Can work well under pressure and has a close attention to detail
• Exemplary telephone manner
• Passion for making a difference in the social care industry through the use of technology

For more details, please call me on 0333 358 3241.