Client Manager – Cambridgeshire – Up to 25K – OTE 35K
Position Summary
Position |
Client Manager |
Location |
Cambridgeshir |
Department |
Sales |
Team |
Client Management |
Reports To |
Senior Client Manager |
Work Hours |
Standard Business |
Purpose of Role
The main purpose of the Client Manager is to maximise sales opportunities and retain existing business through great relationships. The role will work as part of the sales/client team, acting as a point of contact for their UK clients. The role holder will work to support the Senior Client Manager to plan and manage key account activity in order to maximise revenue and profit opportunities, whilst aiming to achieve the highest levels of client satisfaction.
As well as managing their own accounts, the Client Manager will provide sales support to the Business Development Executives by generating and qualifying business leads to help achieve their UK’s overall sales and client related objectives.
Areas of Responsibility
Responsibility |
Description |
Measure |
Client Management (Retention and Sales Generation) 70% |
Drive new sales from existing clients. Manage and build key relationships whilst developing an understanding of their business goals and objectives
Retain and grow AMV (annual maintenance value)
Regular contact via both telephone and email based on account classification
Confirmation of annual renewals
Follow up of support escalations
Manage client queries
|
New maintenance revenue from existing clients
Retention of accounts by value and number
Client satisfaction score
Direct client feedback
Internal stakeholder feedback |
Support to Senior Client Manager 10% |
Answering inbound calls
Assist with compiling quotes and accompanying documentation such as proposals & supply agreements
Scheduling training days once supply agreements are signed by clients and sending confirmations
Follow-up calls to clients after training days
CRM upkeep i.e. visit report updates
Work with Client Management team on client communications |
New maintenance revenue from existing clients
CRM accuracy
Direct client feedback
Internal stakeholder feedback |
Lead Generation 20% |
Generate new leads for field sales team Qualify leads Liaise with Business Development Executives
|
Internal stakeholder feedback Number of leads generated and qualified Number of leads passed to BDEs Number of leads resulting in sales |
Valuable Experience
Key Attributes
For more details, please call me on 0333 358 3241.