2nd Line IT Support Technician – South West – 25 – 30K

Location South West
Type Permanent
Salary 25,000 - 30,000

2nd Line IT Support Technician – South West – 25 – 30K





Our client is a leading ICT services business, which is renowned for providing dependable business technologies across the UK. They have a talented team of technology professionals, who are passionate about relevant and future proofed IT. They aim to deliver an excellent service to a diverse range of customers, as a part of their growth they are now looking for a dynamic 2nd Line IT Support technician to join their business.


Role Description



  • This diverse and challenging role will be working with a wide variety of technologies, including cloud and hosted services, and supporting a wide range of applications and hardware across an assortment of businesses.
  • The successful candidate will undertake a variety of key responsibilities, including Application, Desktop and Hardware support, through to Networking, system monitoring and Security for our customer sites across Cornwall, West Devon and some further afield.
  • Travel to client locations will be required and a suitable vehicle is provided for this.
  • You will be expected to participate in an out of hour’s rota and sometimes undertake work during unsociable hours, but this is always kept to a minimum.
  • You’ll be instrumental in proposing solutions to clients and to use your technical skills to deliver solutions, resolve issues and develop improvements.
  • You will work closely with 3rd party vendors and suppliers, providing exceptional IT Support to our clients and customers.


Key Requirements



  • The ideal candidate will have had experience as a 1st and 2nd line support professional and be comfortable working with a diverse range of applications in a Helpdesk environment as well as on site in the Field, being able to provide support in person, by phone and remotely.
  • You will have a calm, methodological approach to troubleshooting and a relentless determination to find solutions to technical issues.
  • Graduates in an IT related discipline are desirable, although a self-driven motivation to enhance and build upon your existing skills, including the pursuit of industry certifications is essential.
  • In addition, the ideal candidate will have a comprehensive knowledge of ICT products and a driven personality to put this knowledge into proposed solutions and an enthusiasm to see proposals through to implementation.
  • Knowledge of various technologies such as Active Directory, Exchange, Windows Server, VMWare, Terminal services, Networking, Telephony, Windows 7 and 10, Microsoft Office, as well as Linux and general relevant technical knowledge and IT skills are essential.


For information, please contact Ivy Blu Ltd on 0333 358 3241 or apply via the link.